FAQ & Care

FAQs

Is it okay for anyone - people of different ethnicities to purchase and wear Indi City?

YES. We create Indigenous fashion for everyone to wear and enjoy! Should someone comment or inquire please take a moment to advocate for authentic Indigenous designers and artists. Supporting Indigenous businesses is important.

Are you available for custom orders?

We will occasionally create an option for a custom order when we drop a new collection. Please keep an eye out for these opportunities. We are also open to limited collaborations with values aligned brands.

The item I was going for sold out! Will there be a restock?

We love to bring back the favs, so more than likely we will restock signature designs. We create these pieces to be cared for as Heirloom artwork. Do check us out on Instagram, Facebook and TikTok to get a heads up for restocks and new drops! If you turn on post notifications for IG you will def be ready.

Do you accept returns?

We do not accept returns, but we do consider exchanges if your product is damaged in transit. Please return the damaged product to us and we will send out a replacement.

 

CARE TIPS

 

We want to make sure you can cherish your Indi City for years to come. Here are some guidelines that may help.

Care Tips:

Please treat your jewelry with care. We recommend storing your jewelry on its own between softer fabrics when travelling, or hanging or flat when at home.

Jewelry is meant to be the icing on the cake, so please make sure to adorn yourself with Indi City as the final step. Perfumes, sunscreens, and various skincare products can cause discolouration or effect the texture and finish of the acrylic material or beadwork. Mindfully put on jackets, purses, and bags so your jewelry doesn't snag anything.

Indi City pieces need to stay nice and dry, so please remove before showering or swimming. Water damages the metal parts of our jewelry. It’s best to avoid leaving your jewelry in the bathroom, or other humid environments. Humidity causes metal tarnishing. 

When cleaning your jewelry a soft clean cloth works best. A teeny bit of water on the cloth helps if there is some makeup residue etc that needs extra care.

 

POLICIES

 

Return Policy

All sales are final, no returns or refunds.

Lost and Damaged Package Policy

Indi City is not liable for any products lost or wrong addresses provided during shipping. Please contact Canada Post to file a claim for lost items.

If you received your order damaged please contact orders@indicity.ca or our support team directly to file a claim.

Shipping Policy

Indi City is not responsible for any duty/import/taxes/customs/etc. charges that you may incur.

Shipment Processing Time

All orders are processed within 7 to 10 business days.  Shipments are sent out twice weekly. Should processing times increase we will announce this over social media. *If you need priority shipping and services, arrangements can be made, please contact orders@indicity.ca

Shipment Confirmation + Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have not received a shipping confirmation please contact us.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Indi City not responsible for delays because of customs.